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Privacy notices

Table of Contents

  1. What Personal Data We Collect
  2. How We Use Your Data
  3. Cookies & Tracking Technology
  4. Who We Share Your Data With
  5. Data Retention
  6. Your Rights
  7. Updates to This Policy

We would like to inform you about the personal data collected about you by a company or companies within the Shell group of companies (‘Shell’), for which purposes and your rights in this respect. Please select the Privacy Notice(s) relevant to you from those below.

These Privacy Notices may be supplemented by local/additional notices. These Notices are also available in local languages (where applicable) from the relevant Shell country website.

Shell has adopted Binding Corporate Rules (PDF, 545 kB)

 which provides a privacy compliance framework which has been approved by the Dutch Data Protection Authority such that Shell companies are able to lawfully transfer personal data to other companies within the Shell group in compliance with EU data protection law.

Please do not hesitate to contact us if you have any questions or concerns related to the processing of your personal data – contact details are provided in the relevant Privacy Notice below and from the Shell country website for your location.

1. What Personal Data We Collect

  • Name and contact details (phone, email, postal address)
  • Vehicle information and purchase history
  • Loyalty programme participation details
  • Online usage data, including cookies and IP address

We collect certain personal details when you use Shell Kenya services, visit our stations, participate in Shell Club, or interact with us online. This includes your name, contact information, vehicle details, purchase and service history, and loyalty card records. We may also collect online data, such as cookies and browsing patterns, to help us improve your experience.

2. How We Use Your Data

  • To deliver products and services you request
  • To manage loyalty points and rewards
  • To respond to enquiries and resolve issues
  • To personalise offers and improve services

Your information helps us operate effectively and deliver the services you expect from Shell Kenya. We use it to process transactions, manage Shell Club points, handle customer queries, and tailor promotions to your preferences. We may also analyse data to enhance our products and ensure a smooth, reliable service.

3. Cookies & Tracking Technology

  • Essential cookies keep the website running smoothly
  • Performance cookies help us improve site navigation
  • Marketing cookies help show relevant offers
  • You can manage cookie preferences in your browser

Cookies are small text files placed on your device to help us recognise you and improve your experience. Some cookies are essential for the site to function, others let us measure performance and understand user behaviour, and marketing cookies enable us to show you more relevant Shell offers. You can disable or adjust cookie settings in your browser at any time.

4. Who We Share Your Data With

  • Trusted partners, such as payment processors and delivery providers
  • Loyalty programme and promotional partners
  • Regulatory bodies when legally required
  • Never sold to third parties for unrelated marketing

We may share your personal information with trusted business partners who help us deliver products and services, such as payment providers or loyalty scheme operators. In certain cases, we may be required by law to share data with regulators or authorities. Shell Kenya never sells your personal information for unrelated third-party marketing.

5. Data Retention

  • We keep your data only as long as necessary
  • Retention depends on legal, operational, and service requirements
  • Data is securely deleted or anonymised after use

We keep your personal information only for as long as necessary to meet the purposes outlined in this policy, comply with legal requirements, and maintain essential business records. When no longer needed, your data is securely deleted or anonymised to protect your privacy.

6. Your Privacy Rights

  • Right to access and request a copy of your data
  • Right to correct inaccurate information
  • Right to request deletion of your data (subject to legal limits)
  • Right to object to certain processing activities

You have the right to know what personal information we hold about you and to request a copy. You may also ask us to correct any inaccuracies or, in certain circumstances, delete your data. You can object to some types of processing, such as direct marketing. To exercise these rights, please contact our customer service team.

7. Updates to This Policy

  • We may revise this policy from time to time
  • Significant changes will be clearly communicated
  • Always check the “last updated” date for the most recent version

From time to time, we may update this Privacy Policy to reflect changes in our services, legal obligations, or business practices. Any major changes will be highlighted on this page, and the “last updated” date will indicate the most recent revision.

Motorist, Loyalty customer, Shell App user

Motorist, Loyalty customer, Shell App user

Information for individuals who are or were a retail customer, member of a Shell loyalty program, visitor to a Shell website and/or user of a Shell digital application.

Business customer, supplier, partner or investor

Business customer, supplier, partner or investor

Information for individuals connected with our business customers (B2B), suppliers, business partners, stakeholders and/or investors.

Current or former Shell employee, contractor or dependent

Current or former Shell employee, contractor or dependent

Information for individuals who are or were employees, interns or individual contractors as well as dependents of Shell employees.

Job applicant

Job applicant

Information for individuals who apply to work for, or who attend a recruitment event or undertake an assessment with Shell.