{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Privacy notices","text":"\u003Cp\u003EWe would like to inform you about the personal data collected about you by a company or companies within the Shell group of companies (‘Shell’), for which purposes and your rights in this respect.\u003C/p\u003E\r\n","links":[{"name":"Privacy notices","value":"https://www.shell.co.ke/privacy.html"}]},"id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.co.ke/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.co.ke/"},{"name":"Privacy notices","value":"https://www.shell.co.ke/privacy.html"}]},"id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","model":{"title":"Privacy notices"},"id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main/section/page-header"},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main/section/text_1687606136","model":{"title":"Table of Contents","text":"\u003Col\u003E\r\n\u003Cli\u003EWhat Personal Data We Collect\u003C/li\u003E\r\n\u003Cli\u003EHow We Use Your Data\u003C/li\u003E\r\n\u003Cli\u003ECookies & Tracking Technology\u003C/li\u003E\r\n\u003Cli\u003EWho We Share Your Data With\u003C/li\u003E\r\n\u003Cli\u003EData Retention\u003C/li\u003E\r\n\u003Cli\u003EYour Rights\u003C/li\u003E\r\n\u003Cli\u003EUpdates to This Policy\u003C/li\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main/section/text","model":{"text":"\u003Cp\u003EWe would like to inform you about the personal data collected about you by a company or companies within the Shell group of companies (‘Shell’), for which purposes and your rights in this respect. Please select the Privacy Notice(s) relevant to you from those below.\u003C/p\u003E\r\n\r\n\u003Cp\u003EThese Privacy Notices may be supplemented by local/additional notices. These Notices are also available in local languages (where applicable) from the relevant Shell country website.\u003C/p\u003E\r\n\r\n\u003Cp\u003EShell has adopted \u003Cb\u003E\u003Ca href=\"https://www.shell.co.ke/privacy/_jcr_content/root/main/section/text.multi.stream/1757077723659/ae781289e5ef251570c6f4021a35dccdf53689f1/eaa-shell-binding-corporate-rules.pdf\"\u003EBinding Corporate Rules\u003C/a\u003E\u003C/b\u003E which provides a privacy compliance framework which has been approved by the Dutch Data Protection Authority such that Shell companies are able to lawfully transfer personal data to other companies within the Shell group in compliance with EU data protection law.\u003C/p\u003E\r\n\r\n\u003Cp\u003EPlease do not hesitate to contact us if you have any questions or concerns related to the processing of your personal data – contact details are provided in the relevant Privacy Notice below and from the Shell country website for your location.\u003C/p\u003E\r\n\r\n\r\n"}},{"organism":"Container.List","colspan":8,"colstart":3,"children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main/section/list/list_item","model":{"title":"1. What Personal Data We Collect","text":"\u003Cul\u003E\r\n\u003Cli\u003EName and contact details (phone, email, postal address)\u003C/li\u003E\r\n\u003Cli\u003EVehicle information and purchase history\u003C/li\u003E\r\n\u003Cli\u003ELoyalty programme participation details\u003C/li\u003E\r\n\u003Cli\u003EOnline usage data, including cookies and IP address\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EWe collect certain personal details when you use Shell Kenya services, visit our stations, participate in Shell Club, or interact with us online. This includes your name, contact information, vehicle details, purchase and service history, and loyalty card records. We may also collect online data, such as cookies and browsing patterns, to help us improve your experience.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main/section/list/list_item_1861461112","model":{"title":"2. How We Use Your Data","text":"\u003Cul\u003E\r\n\u003Cli\u003ETo deliver products and services you request\u003C/li\u003E\r\n\u003Cli\u003ETo manage loyalty points and rewards\u003C/li\u003E\r\n\u003Cli\u003ETo respond to enquiries and resolve issues\u003C/li\u003E\r\n\u003Cli\u003ETo personalise offers and improve services\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EYour information helps us operate effectively and deliver the services you expect from Shell Kenya. We use it to process transactions, manage Shell Club points, handle customer queries, and tailor promotions to your preferences. We may also analyse data to enhance our products and ensure a smooth, reliable service.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main/section/list/list_item_copy","model":{"title":"3. Cookies & Tracking Technology","text":"\u003Cul\u003E\r\n\u003Cli\u003EEssential cookies keep the website running smoothly\u003C/li\u003E\r\n\u003Cli\u003EPerformance cookies help us improve site navigation\u003C/li\u003E\r\n\u003Cli\u003EMarketing cookies help show relevant offers\u003C/li\u003E\r\n\u003Cli\u003EYou can manage cookie preferences in your browser\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003ECookies are small text files placed on your device to help us recognise you and improve your experience. Some cookies are essential for the site to function, others let us measure performance and understand user behaviour, and marketing cookies enable us to show you more relevant Shell offers. You can disable or adjust cookie settings in your browser at any time.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main/section/list/list_item_copy_1971262481","model":{"title":"4. Who We Share Your Data With","text":"\u003Cul\u003E\r\n\u003Cli\u003ETrusted partners, such as payment processors and delivery providers\u003C/li\u003E\r\n\u003Cli\u003ELoyalty programme and promotional partners\u003C/li\u003E\r\n\u003Cli\u003ERegulatory bodies when legally required\u003C/li\u003E\r\n\u003Cli\u003ENever sold to third parties for unrelated marketing\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EWe may share your personal information with trusted business partners who help us deliver products and services, such as payment providers or loyalty scheme operators. In certain cases, we may be required by law to share data with regulators or authorities. Shell Kenya never sells your personal information for unrelated third-party marketing.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main/section/list/list_item_copy_104552746","model":{"title":"5. Data Retention","text":"\u003Cul\u003E\r\n\u003Cli\u003EWe keep your data only as long as necessary\u003C/li\u003E\r\n\u003Cli\u003ERetention depends on legal, operational, and service requirements\u003C/li\u003E\r\n\u003Cli\u003EData is securely deleted or anonymised after use\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EWe keep your personal information only for as long as necessary to meet the purposes outlined in this policy, comply with legal requirements, and maintain essential business records. When no longer needed, your data is securely deleted or anonymised to protect your privacy.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main/section/list/list_item_copy_912200155","model":{"title":"6. Your Privacy Rights","text":"\u003Cul\u003E\r\n\u003Cli\u003ERight to access and request a copy of your data\u003C/li\u003E\r\n\u003Cli\u003ERight to correct inaccurate information\u003C/li\u003E\r\n\u003Cli\u003ERight to request deletion of your data (subject to legal limits)\u003C/li\u003E\r\n\u003Cli\u003ERight to object to certain processing activities\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EYou have the right to know what personal information we hold about you and to request a copy. You may also ask us to correct any inaccuracies or, in certain circumstances, delete your data. You can object to some types of processing, such as direct marketing. To exercise these rights, please contact our customer service team.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main/section/list/list_item_copy_487701617","model":{"title":"7. Updates to This Policy","text":"\u003Cul\u003E\r\n\u003Cli\u003EWe may revise this policy from time to time\u003C/li\u003E\r\n\u003Cli\u003ESignificant changes will be clearly communicated\u003C/li\u003E\r\n\u003Cli\u003EAlways check the “last updated” date for the most recent version\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EFrom time to time, we may update this Privacy Policy to reflect changes in our services, legal obligations, or business practices. Any major changes will be highlighted on this page, and the “last updated” date will indicate the most recent revision.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main/section/list","model":{}},{"organism":"PromoCard","color":"brand1-subtle","colspan":3,"id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main/section/promo","model":{"title":"Motorist, Loyalty customer, Shell App user","text":"\u003Cp\u003EInformation for individuals who are or were a retail customer, member of a Shell loyalty program, visitor to a Shell website and/or user of a Shell digital application.\u003C/p\u003E\r\n\r\n\r\n\r\n\r\n","links":[{"value":"https://www.shell.co.ke/privacy/b2c-notice.html"}],"image":{"src":"https://www.shell.co.ke/privacy/_jcr_content/root/main/section/promo.shellimg.jpeg/1699956443333/shell-gratis-bensin-sebulan.jpeg","alt":"Motorist, Loyalty customer, Shell App user","width":2070,"height":1166}}},{"organism":"PromoCard","color":"brand1-subtle","colspan":3,"id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main/section/promo_1168507720","model":{"title":"Business customer, supplier, partner or investor","text":"\u003Cp\u003EInformation for individuals connected with our business customers (B2B), suppliers, business partners, stakeholders and/or investors.\u003C/p\u003E\r\n\r\n\r\n\r\n\r\n","links":[{"value":"https://www.shell.co.ke/privacy/b2b-notice.html"}],"image":{"src":"https://www.shell.co.ke/privacy/_jcr_content/root/main/section/promo_1168507720.shellimg.jpeg/1699956453913/shell-b2b-hp-www-banner-cz.jpeg","alt":"Business customer, supplier, partner or investor","width":1887,"height":1063}}},{"organism":"PromoCard","color":"brand1-subtle","colspan":3,"id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main/section/promo_1368450785","model":{"title":"Current or former Shell employee, contractor or dependent","text":"\u003Cp\u003EInformation for individuals who are or were employees, interns or individual contractors as well as dependents of Shell employees.\u003C/p\u003E\r\n\r\n\r\n\r\n\r\n","links":[{"value":"https://www.shell.co.ke/privacy/ex-employee-notice.html"}],"image":{"src":"https://www.shell.co.ke/privacy/_jcr_content/root/main/section/promo_1368450785.shellimg.jpeg/1699956464607/3-shell-employees-discussing.jpeg","alt":"Current or former Shell employee, contractor or dependent","width":8627,"height":4860}}},{"organism":"PromoCard","color":"brand1-subtle","colspan":3,"id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main/section/promo_36096674","model":{"title":"Job applicant","text":"\u003Cp\u003EInformation for individuals who apply to work for, or who attend a recruitment event or undertake an assessment with Shell.\u003C/p\u003E\r\n\r\n\r\n","links":[{"value":"https://www.shell.co.ke/privacy/job-applicant-notice.html"}],"image":{"src":"https://www.shell.co.ke/privacy/_jcr_content/root/main/section/promo_36096674.shellimg.jpeg/1701969343187/man-working-on-computer.jpeg","alt":"Job applicant","width":640,"height":360}}}],"id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main/section","model":{}}],"id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.co.ke/"},{"name":"Privacy notices","value":"https://www.shell.co.ke/privacy.html"}]},"id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.co.ke/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Privacy notices","text":"This page has information on general data privacy regulation designed by EU","links":[{"name":"canonical","value":"https://www.shell.co.ke/privacy.html"},{"name":"errorUrl","value":"https://www.shell.co.ke/error.html"},{"name":"hierarchy","value":"en_ke/privacy"},{"name":"homeTitle","value":"Shell Kenya"},{"name":"homeUrl","value":"https://www.shell.co.ke/"},{"name":"locale","value":"en-KE"},{"name":"title","value":"Privacy notices | Shell Kenya"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/kenya/en_ke/privacy"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell website.\r\n\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell website"},{"name":"themeMode"},{"name":"lastModified","value":"2025-09-30T12:32:24.557Z"},{"name":"themeName","value":"base"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-base"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-base.ACSHASHb291465fc8d3c7bcefde74d34044b698.css"}]},"id":"/content/shell/countries/kenya/en_ke/privacy/jcr_content"}