A Shell fuel station with fuel pumps in the foreground and an Artcaffé café above a PharmaPlus pharmacy in the background. Cars are parked and moving around the forecourt.

Shell Kenya Service Station Feedback Form

We want to make your Shell experience a great one. To help us, we’re always keen to hear from you about how we’re doing and how we can improve. Just let us know!

Feedback Form

Your feedback matters to us. It’s our chance to improve and make sure we’re offering you the best service possible, so follow the link below for our online feedback form. We’ll ask for your receipt number, so please have it handy. Alternatively, email us on shellstationsfeedback@shell.com and tell us your thoughts.

Feedback Form

Make every journey more rewarding with Shell Club

Join today and get 150 worth of points

It’s easy…simply download the Shell Club Mini App and register with Shell Club to get 150 worth of points.*

Earn points and choose your rewards

Earn points on fuel and selected in store products through M-Pesa payments and exchange your points for rewards and partner e-gift cards you’ll love.

Exclusive member benefits

A Shell Club member gets to redeem their points through Safaricom Credits and other exclusive offers on Shell Products.

Featured Content

Do More At Shell

You can always count on Shell for convenience, quality and peace of mind for you and your motor. From performance fuels to premium engine oils, as well as expert help and advice from our Service Champions, we’re the place that offers everything your car needs to get the best out of your journey.

Shell Fuels – Power, Efficiency & Protection

Find premium fuels at Shell Kenya, including Shell V-Power and FuelSave. Designed for efficiency, performance, and engine protection. Locate your nearest station today.

Station Locator

Find your nearest Shell station and plan your route. Easily locate Shell fuel stations and optimize your travel with our route planning tools.